Privacy Policy
Privacy Policy
Last updated: 16 June 2025
1. Introduction
Regenisense (“we”, “us”, “our”) is a premium wellness brand operating in the United Kingdom. Our website is available at https://regenisensewellness.com (the “Site”).
We are committed to protecting the privacy and personal data of everyone who interacts with us. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
2. Who we are
- Controller: Regenisense
- Business address: The Hideaway, Bayford Hall Farm, SG13 8PR, United Kingdom
- Email contact: info@regenisensewellness.com
- Supervisory authority: Information Commissioner’s Office (ICO) – www.ico.org.uk
3. What data we collect
| Data Type | Examples | Purpose | Special category? |
|---|---|---|---|
| Contact details | Name, email address, phone number | To respond to enquiries, arrange consultations, and deliver services | No |
| Health information | Symptoms, medical history, wellness goals, medication use (voluntarily submitted via forms) | To assess your needs and provide wellness consultations or services | Yes – special category data under UK GDPR |
| Marketing preferences | Email subscription status, consent records | To send newsletters or updates if you have opted in | No |
| Technical data | IP address, browser type, device ID, pages visited, cookie ID | For analytics, performance, and site security | No |
We do not knowingly collect personal data from individuals under the age of 16.
4. How we collect your data
- Directly from you: when you submit forms, make an enquiry, or contact us
- Automatically: through cookies and tracking technologies
- From third parties: such as advertising platforms (only with your consent)
5. Legal bases for processing
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and scheduling consultations | Legitimate interests (Article 6(1)(f)) |
| Sending email updates or newsletters | Consent (Article 6(1)(a) and PECR) |
| Processing health-related information provided in forms | Explicit consent (Article 9(2)(a)) and/or provision of health care (Article 9(2)(h)) |
| Using analytics and advertising cookies | Consent (Article 6(1)(a)) |
| Ensuring website security and compliance | Legitimate interests and/or legal obligation (Articles 6(1)(f) and 6(1)(c)) |
6. How we use your data
We may use your personal data to:
- Contact you in response to your enquiry or consultation request
- Provide wellness services, assessments, or recommendations
- Send relevant updates or offers (if you have opted in)
- Improve our website and user experience through analytics
- Comply with applicable laws and ensure the security of our systems
We do not sell or rent your data to any third party.
7. Who we share your data with
| Recipient | Purpose |
|---|---|
| Typeform | Form hosting and data collection |
| Google (Workspace & Analytics) | Email communication, cloud storage, and analytics |
| Meta (Facebook/Instagram Ads) | Advertising and retargeting (with consent) |
| Professional service providers | IT support, legal, tax, or compliance services |
| Government bodies or regulators | If required by law |
All third parties are contractually required to keep your data secure and to process it only under our instructions.
8. International transfers
Some of our providers, such as Google and Meta, may process data outside the UK and EEA. When international transfers occur, we ensure adequate protections are in place, such as:
- UK adequacy regulations, or
- Standard Contractual Clauses (SCCs) with additional safeguards
9. Cookies and tracking
We use cookies and similar technologies to:
- Enable site functionality
- Analyse user behaviour for performance improvement
- Support advertising and retargeting (only if consented)
You can manage your cookie preferences through the cookie banner or your browser settings. For full details, please see our Cookie Policy.
10. Data retention
| Data Type | Retention Period |
|---|---|
| General enquiries | 2 years from last contact |
| Health-related consultation data | 7 years after completion of service |
| Email marketing data | Until you unsubscribe or withdraw consent |
| Analytics data | 26 months (Google default) |
| Security logs and backups | Up to 12 months |
After these periods, your data is securely deleted or anonymised unless required for legal purposes.
11. Health data and special category data
If you submit health-related information via our forms, this is considered “special category data” under UK GDPR. We will:
- Collect it only with your explicit consent, which you provide by ticking the consent checkbox on the form
- Use it only to offer you wellness consultations or related services
- Treat it as strictly confidential
- Never use it for marketing or advertising
- Store it securely and restrict access to authorised personnel only
You can withdraw your consent at any time by contacting us at info@regenisensewellness.com.
12. Your data rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw your consent at any time
- Object to or restrict how we use your data
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)
To exercise any of these rights, please email info@regenisensewellness.com. We aim to respond within one calendar month.
13. Data security
We apply technical and organisational measures to keep your data safe, including:
- SSL encryption
- Access controls
- Regular monitoring
- Secure cloud storage
While no system is completely immune to breaches, we work diligently to reduce risks and follow best practices.
14. Third-party links
Our website may contain links to other websites or services. We are not responsible for their privacy practices. Please read their privacy policies before providing any data.
15. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. If the changes are significant, we may notify you via the Site or email.
16. Contact us
If you have any questions about this Privacy Policy or your personal data, contact us at:
Email: info@regenisensewellness.com
Address: The Hideaway, Bayford Hall Farm, SG13 8PR, United Kingdom
Website: www.regenisensewellness.com
© 2025 Regenisense. All rights reserved.